Answering ServiceFor Hospitality – Support For Hotels, B&B, and Spas

From Bed & Breakfast to big hospitality partners like Hotels.com and Expedia the demand for inbound call support is growing fast. The hospitality industry relies on personal service and constant availability around the clock. This is standard for hotels, bed & breakfasts and spas, alike. This standard can also be extremely difficult and expensive to pull off. Due to staffing restrictions and on-site client needs calls are often missed or customer service is compromised. In order to be a sustainable business, a cost effective solution for answering calls and booking rules is a must to survive. That’s where your personal receptionist service comes into play!

virtual-receptionist-24-hour-support24/7 Supportvirtual-receptionist-take-messagesTake and Deliver Messages
virtual-receptionist-lead-captureLead Capture Solutionsvirtual-receptionist-appointmentsConfirm Appointments
virtual-receptionist-appointment-schedulingAppointment Schedulingvirtual-receptionist-verify-repsVerify Representation
virtual-receptionist-new-client-intakeProcess New Client Intakevirtual-receptionist-email-document-deliveryEmail Document Delivery
virtual-receptionist-call-patchingCall Patchingvirtual-receptionist-reporting-real-timeReporting in Real Time
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Pro Virtual Receptionist partners understand the hospitality world, how booking services work, and, that customer relations is a top priority. If a customer calls your hotel to book a room and doesn’t get an answer, they will move on to the next option. People are savvy and have no interest in wasting their time, playing phone tag, or, leaving messages. Especially, when so many other options are available. This will not only impact this one booking, but, will deter them from ever calling you back. This can mean you miss out on regular clients and large bookings.

With a guarantee that to answer every call, no opportunity will slip through your fingers.

Service Based Hospitality – Inbound Customer Support

For massage therapists, estheticians, and nail technicians—being interrupted by a phone call is not an option. But, missing a call is not conducive to business operations. You can be in a treatment while we coordinate appointments, field questions and assist clients. This will allow you to focus on your current client and providing them with a tranquil, relaxing and luxurious experience. By being able to simply forward calls from your phone, you will not even hear the phone ringing. This smooth process will go unnoticed by all clients.

Your Answering Service Builds Client Relations

When working in hospitality, every element must focus on client relations and customer service. By using an answering service you can rest assured that the person that answers the phone will be professional, courteous and a representative of the brand. This can be fine-tuned and updated as needed. Call centers are able to field calls, make reservations and assist visitors as they prepare to visit. By easily forwarding the phones, your team is able to bring us in as backup within seconds. This is a great solution if several parties arrive to check-in at the same time or a guest needs assistance and the phones cannot be covered.

Around the Clock Inbound Call Support

With calls costing as little as $1, having an inbound call support for booking and RSVP service available around the clock can result in a 5000% return on investment. A team is available when you need it for a variety of tasks. For smaller operations like a Bed and Breakfast agents will happily assist visitors who have questions about their upcoming visit and may need directions. For large hotels the virtual receptionist can take hotel reservations after hours and book stays during the middle of the night when your sales team is unavailable.