Answering Service For Disaster Recovery – Be Prepared For Everything
When it comes to emergency situations, precision is the only option. This means answering every call, having answers and providing a reassuring voice in high stress situations. Your virtual receptionist team is trained to remain calm, utilize the appropriate resources and let your clients know that everything will be okay. The 24 hour agents are committed to being your voice when it’s need the most.
Having a clear crisis communication plan is an absolute necessity for every industry.
Whether you need to communicate information with the press, field calls with clients or manage vendors, having an established plan with a team that is empathetically removed from the situation will result in the best possible outcome. A disaster recovery answering service support a wide array of industries.
Whether there is a major disaster, a medical crisis, or there has been a major accident, operators are trained to answer calls for the medical industry. They can schedule appointments, direct clients to hospitals, and communicate all up-to date notifications or instructions. Because the receptionists are not a recorded system, as the CDC, Health Department and officials update information and guidelines, they will be able to communicate that with patients who are calling. If a hospital becomes full, or, risk levels have changed the call centers will know.