Virtual Receptionist For Literature Request – Provide Callers With Information on Demand
For organizations with vital literature and printed materials that needs to be distributed to clients (verbally, electronically, or in print), the media and partners can have a very hard time managing this task. Fielding high volume calls, collecting the requested information and sending the literature can be very challenging. While this sounds like an easy job, unless there is a dedicated staff to manage this, distractions and disruptions usually compromise the process. This can result in delayed shipments, an inaccurate databases, and information falling through the cracks.
A cost effective support team will not only handle literature requests, but, it will seek out information and make numerous positive brand impressions. When someone calls requesting literature they will get there information, ask any targeted questions and share necessary brand information. Targeted questions can include geography, how they heard about your organization, and, what they look for in printed literature. All of this information can be used by your marketing team for future projects and analysis. The specialists can also communicate any relevant information about your company such as the current capital campaign, new product launches.